Due to high demand during the Mother's Day peak season, deliveries from 9th May - 12th May are exclusively reserved for our Mother's Day Collection. You can explore our special M'day selection here.
New updates: We’re fully booked for May 11, thank you for all the love! But there’s still time to make Mum smile with a beautiful bouquet on Monday, May 12. It’s not about the date, it’s about the love, and we’re still delivering plenty of that ✨
You can track your order here. 🚚 During peak seasons like Mother’s Day, our riders deliver in bulk within the time slots selected at checkout. While we aim to keep tracking updates as accurate as possible, there may be occasional delays in real-time updates.
We truly appreciate your patience and understanding while your thoughtful gift is on its way! If you have any questions or need help, feel free to reach out! Our customer service team is always happy to assist. Thank you for celebrating love with us! 🚀✨
Absolutely! We’d love to see you at our place! 😊 Self-pickup is available between 9am and 6pm, and we'll send you a heads-up as soon as your order is ready for pickup. When placing your order, the pickup option will be available at the checkout page after you've selected the date, time slot, and message card.
You can pick up your order from our location at:
Flower Chimp Store
Block 3014A Level 04 Unit 02, Ubi Road 1, Kampong Ubi Industrial Estate, 408703 Singapore
We’ll do our best to accommodate any changes to your order. However, due to the high volume of orders during the Mother's Day peak season, changes may not always be possible. If your order has already been processed, we regret that modifications cannot be made, as this could cause delays in fulfillment.
Our delivery team will make every effort to complete the delivery. However, if the delivery attempt fails due to incorrect details / recipient is unreachable / etc., we will contact the sender to arrange a redelivery at the next available time slot. Please note that during the Mother's Day peak season, redelivery on the same day cannot be guaranteed due to high order volumes.
You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam / junk folder if you do not see the email in your inbox.
Find a flower bouquet that you like, click on the image, and the product page will load.
While on the product page, you may read the product description.
Just add the flower bouquet to your cart by clicking the "Add To Cart" button and a pop up will appear featuring add ons like chocolates, teddy bear, and balloons that you can include with your purchase.
Once in the cart, you may write your personalized card message, select a preferred delivery date and time slot.
Proceed to checkout by clicking on the "Go To Delivery Address" button. Provide us with your email address, the recipients address and how we can reach out if there are problems with the delivery.
Next, confirm your shipping information and proceed with payment method - we offer a variety of payment methods via Stripe, PayPal and Grabpay to suit your needs.
We accept credit, debit, and charge cards via a variety of payment methods such as Stripe, PayPal and Grabpay. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfill your order.
Unfortunately we cannot accept orders through phone at the moment but we are exploring the possibility to do just that in the near future. In the meantime, kindly place your order via our website.
Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you if you would like to see type of bouquet or flower being offered in our website. Simply suggest it and we will strive to add it to our collection as soon as possible.
Please be informed that not all the products come in a vase and we do not have options to change hand bouquets into a vase arrangement at the moment. Only products pictured to be in a vase comes with it.
Do note that some products are side arrangements and some are round. If you are unsure, feel free to contact us to find out.
If you wish to make any changes your order, please do so by contacting us at info.sg@flowerchimp.com (Mon-Sun, 9:00 AM - 6:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 12:00 PM one (1) day before the intended delivery day. For same-day orders, we will try our best to make the changes but we cannot really promise on that.
We're sorry to hear that you'd like to cancel your order, but we totally understand that plans can change! Here’s what you need to know:
1. For advance orders: Cancellations can be made by 12 PM, one (1) day before the intended delivery date. You’ll receive a full refund in the form of store credit—a discount voucher equal to the total amount of your order, valid for 12 months from the date of issue.
2. For same-day and on-demand orders: These are processed right away, so cancellations aren’t always possible. But don’t worry, we’ll do our best to check with the team:
If your order has already been processed, we’re sorry, but we won’t be able to proceed with the cancellation.
If it hasn’t been processed yet, we can put the order on hold and reschedule it for a later date, or we can issue store credit valid for 12 months—whichever option works best for you!
Our team are hard at it packing gifts to make people’s day all around Singapore. We can't really guarantee this however you can always give it a try and let our Customer Service team know and we will see what we can do!
Express Delivery is a new service available in most areas of Singapore (e.g. Orchard, Tanjong Pagar, Paya Lebar, Bugis, Chinatown). For a flat rate of SGD 20, we guarantee delivery within 60 minutes from the time you place your order. This service is available from Monday to Friday, 10am to 4pm. To explore the range of products eligible for Express Delivery, kindly click on this link
And here's the best part: if we fail to deliver your order within the promised 60 minutes, we'll refund the delivery charge as a token of our commitment to you. However, please note that delays caused by circumstances beyond our control, like adverse weather conditions, are exceptions. While we strive to be prompt, sometimes Mother Nature has other plans!
We currently offer three (3) delivery slots and they are:
a) 10:00 AM - 2:00 PM - Order to be placed by 5pm the day before
b) 2:00 PM - 6:00 PM - Order can be placed on the same day before 2pm
c) 6:00 PM - 10:00 PM - Order can be placed on the same day before 5pm [Except Weekend]
Note: We are unable to provide specific time slots for orders, sorry! Orders are not delivered on a first ordered, first delivered basis. Our drivers take a number of gifts with them at a time and their routes are optimized based on clustered postcodes and completing their runs as fast as possible. Do bear in mind that their route can be affected by weather, traffic and difficult deliveries.
Great news! We're delighted to offer a flat delivery fee of just $9.90 SGD for islandwide delivery across Singapore! Whether it's a bouquet to brighten someone's day or a thoughtful gift, we’ll make sure it arrives on time, hassle-free!
We deliver the orders according to the timeslot that you've chosen.
Please note that we are unable to provide or promise an exact time of delivery but be rest assured that our delivery routes will be planned with efficiency in mind.
Our flowers are delivered by drivers that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings and companies, our rider will not be allowed to enter the premises but to call for the recipient to collect the flowers themselves.
While still in the checkout process, the "Delivery Instructions" field is right below the "Customer Information" form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.
Note: We are unable to provide specific time slots for orders, sorry!
Great news! We deliver to all areas in Singapore, except P.O boxes, some rural or restricted areas (example: Free Trade Zone areas). Feel free to check with our Customer Service Team by sending us an email at info.sg@flowerchimp.com (Mon-Sun, 9 AM-6 PM). Thank you!
Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have differing rules and protocol.
It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!
In saying this due to the COVID-19 situation and the constant changes we continue to find more and more hospitals are refusing to accept deliveries.
It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.
Unfortunately, we are unable to deliver to PO boxes. We have our highest success rate when delivering to residential and business addresses. If your delivery is to an apartment / condominium we recommend you check first if someone will be home to accept the delivery.
In the event if the delivery details provided is incorrect (example: wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver on the next available time slot but a re-delivery fee will be incurred. To ensure the flower's condition and freshness, customer is require to update us the next course of action within 24 hours.
We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Carnations, Orchids and others in stock.
Browse our flowers by occasions or even by collections to make sure you pick the right design for your loved one.
Flower Chimp flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its' freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.
To know more about caring for your flowers, kindly have a look at our Care Instructions.
The flowers, fillers, and foliage in our bouquets come to us in different shapes, colors, sizes, and stages of bloom. We are also committed to send only the fresh flowers to our customer, therefore the specific varieties of flowers may differ based on availability. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.
All our flowers are made fresh daily and our florists take great pride in making sure all our bouquets / arrangements leave Flower Chimp looking as beautiful as possible. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!
In the event if you have any doubts or questions, please feel free to contact our Customer Service team.
Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses these are known as ‘guard petals’ and can be safely removed before you put them in your vase. They may appear slightly brown or lighter in colour, this is completely normal!
These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose. If you gently remove the outer 2-3 petals you’ll find the new and soft petals inside.
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support immediately by sending us an email at info.sg@flowerchimp.com (Mon-Sun, 9:00 AM-6:00 PM) or message us via Facebook messenger, our friendly Customer Service Team will help solve it.
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-7 working days.
We are always happy to answer the questions you might have about our service.
You may call us at +65 3105 2265 (Mon-Sun, 9:00 AM-6:00 PM), or send us an email anytime to info.sg@flowerchimp.com - we usually answer within an hour during business hours. Inquiries after business hours will be attended to by the next working day.
To take advantage of a Flower Chimp discount code, you have to fill in the code on the payment page (after you filled in all the required delivery information)
Choose your flower bouquet..
Hit Continue button. Fill out all of the required information - recipient's address, card message.
When you reach the PAYMENT page where you choose your preferred payment method - enter the Discount Code in discount code field to the right of the page.
Click on "Apply" and the discount will be applied to your order and subsequently deduct the discount amount from your total.
Web view: The discount field will be shown on the right side of the page.
Mobile view: Click on "Show order summary" to expand the discount code field page.
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