Called them to inform that recipient is out and no one will be receiving the flowers at the given address. Since it was meant to be a surprise, i asked if I could change the delivery time and the lady on the other line said she will escalate the issue but if unable to they will inform the delivery person to send it to my address instead which i was agreeable. Lady on the phone also said she will get back to me regarding my issue but no one got back to me. Delivery guy called me saying that there is no one at home when he sent the flowers to recipient's place. I told him i did call to inform and that if no one is at home to deliver to my place. He said he did not receive any instructions from you guys. Delivery guy was nice enough to agree to send it over to my house instead since it's just nearby. Quite disappointed with the customer service. Flowers looked nice and fresh. Would have given a 5 star if not for the hiccup.
